Shipping Policy

Free tracked delivery to the United States, the United Kingdom, Canada and Australia.

Where we deliver

We currently deliver to the United States, the United Kingdom, Canada and Australia. We're not able to ship to other countries at the moment.

Delivery options and cost

Standard delivery: free on every order, with no minimum spend. Delivered by your local postal service, with tracking.

Express delivery: available at checkout for an extra charge, shown before you pay. Delivered by a courier such as DHL, UPS or FedEx.

How long it takes

We prepare and dispatch orders within 1–4 working days. After dispatch, delivery usually takes:

Standard: 8–12 working days
Express: 5–10 working days

These are estimates, not guarantees. Busy periods such as Black Friday and the weeks before Christmas, and customs checks, can add a few days.

Tracking

As soon as your order ships, we email you a tracking link. Tracking can take a day or two to show movement after the first scan. If your tracking hasn't updated for 10 working days, email hello@quietgoods.shop and we'll look into it for you.

Where orders ship from

Our products are sent from partner warehouses in China, the United States or the United Kingdom, depending on the item. If you order several items, they may arrive in separate parcels on different days. Each parcel has its own tracking.

Your address

Please check your delivery address carefully at checkout, including any apartment, unit or building number and the correct postcode or ZIP code. If a parcel can't be delivered or is lost because the address provided was incorrect or incomplete, we may not be able to replace or refund it.

Changing or cancelling an order

You can change or cancel your order within 24 hours of placing it, as long as it hasn't shipped. Email hello@quietgoods.shop with your order number as soon as possible. Once an order has shipped it can't be changed or cancelled, but you can still return it under our returns policy.

Taxes and import charges

Depending on your country and order value, sales tax, VAT or GST may be added at checkout, and some countries may charge import duties or fees on delivery. Any charges applied by your local customs authority are the responsibility of the recipient. If you'd like to know more before you order, email us and we'll do our best to help.