Everything you might want to know before you order. If your question isn't here, email hello@quietgoods.shop and a real person will reply within one working day.
Orders & delivery
Where do you deliver?
We deliver to the United States, the United Kingdom, Canada and Australia.
How much is delivery?
Standard tracked delivery is free on every order, with no minimum spend. Express delivery is available at checkout if you need something sooner.
How long will my order take?
We prepare orders in 1–4 working days. Standard delivery then usually takes 8–12 working days, and express 5–10 working days. Busy periods such as Black Friday and the run-up to Christmas can add a few days, so order early for gifts.
How do I track my parcel?
As soon as your order ships we email you a tracking link. Tracking can take a day or two to show movement after the first scan.
Why did my order arrive in more than one parcel?
Some items ship from different places, so a larger order may arrive in separate parcels on different days. Each parcel has its own tracking.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Email hello@quietgoods.shop with your order number as soon as you can. Once an order has shipped we can't change or cancel it, but you can still return it.
Will I pay import taxes or duties?
This depends on your country and order value. Please see our shipping policy for details, or email us before you order if you're unsure.
How can I pay?
Checkout is processed securely by Shopify. You can pay with all major cards and the express payment options shown at checkout.
Returns & refunds
What is your returns policy?
You have 30 days from delivery to send something back if you change your mind. Items need to be unused and in their original packaging. Read the full returns policy.
How do I start a return?
Email hello@quietgoods.shop with your order number and the item you'd like to return. We'll reply with the return address and instructions. Please don't post anything back before we've confirmed your return.
Is there anything I can't return?
For hygiene reasons, opened personal-care items can't be returned, for example ear plugs, mouth tape, nasal strips and makeup brushes. Custom items such as initial cases, sale items and gift cards are also non-returnable. If something arrives faulty, we'll always put it right.
When will I get my refund?
Once your return arrives and we've checked it, we'll email to confirm and refund your original payment method within 10 working days. Your bank may take a few extra days to show it.
My item arrived damaged or faulty. What should I do?
We're sorry. Email hello@quietgoods.shop with your order number and a photo, and we'll send a replacement or a refund.
Our products
How do I choose the right size?
Every product page has a Size & specifications section with measurements in cm and inches. If you're unsure, email us and we'll help you choose.
How do I care for my item?
Care instructions are listed on each product page. As a rule, wash fabrics on a gentle cycle and air dry, and wipe hard surfaces with a soft, damp cloth.
Are your nursing and pregnancy pillows safe for sleep?
Nursing pillows are for feeding and supervised use only. Never leave a baby to sleep on or against a nursing or pregnancy pillow.
Do adhesive products damage walls?
Our no-drill holders stick best to smooth, clean surfaces such as tiles, glass and painted walls in good condition. Removing adhesive can sometimes lift paint, so test on a small area first and peel off slowly.
About Quiet Goods
Who are you?
We're a small online shop that chooses simple, useful things for calmer homes, from sleep and travel to desks and kitchens. Read our story.
How do I contact you?
Email hello@quietgoods.shop or use our contact form. We reply within one working day, Monday to Friday.